These Terms & Conditions set out the rules that apply when you open an account on 111bef and use any part of the platform — from browsing the game catalog to depositing via bKash or Rocket. Access and eligibility depend on your local law and the eligible regions we serve, so read these terms before you proceed.
Applies to all account holders
Covers bKash and Rocket transactions
Subject to local law and eligible regions
Updated terms shown in your account area
POLICY POSTURE
How These Terms Govern Your Account
By creating an account on 111bef, you confirm that you have read, understood and accepted these Terms & Conditions in full. They form the complete agreement between you and us regarding your use of the platform. Where local law in Bangladesh conflicts with any provision here, the applicable local law takes precedence and we will act accordingly. We may update these terms from time to time; the version published in your signed-in account area is always the current one. Continued use of the platform after a change is posted constitutes acceptance of the revised terms. These terms cover every interaction with the platform: creating or closing your account, depositing funds through bKash or Rocket, placing wagers, withdrawing balances and contacting support. They do not override any mandatory consumer protections afforded to you under Bangladesh law. If any provision is found unenforceable, the remaining terms stay in effect. We recommend saving or printing a copy of the terms that applied when you registered so you have a personal record. Questions about a specific clause can be directed to our support team through the contact routes listed in the support section of this page.
bKash deposits — governed by transaction terms in your account wallet section
Rocket payments — covered under the same transaction policy as bKash
Account currency — displayed in your signed-in dashboard
Policy updates — visible in the account area before they take effect
SCOPE AND COVERAGE
What Falls Inside and Outside These Terms
These Terms & Conditions apply specifically to your 111bef account and everything done through it. The scope is defined by four areas: what we control directly, what sits at the boundary of third-party services, and how account access and site content each carry their own obligations. Knowing what is and is not covered here helps you understand where to direct a question or dispute.
Account Access
These terms govern how your account is opened, verified, suspended or closed. Login credentials, account details and any access restrictions applied to your profile all fall within scope. You are responsible for keeping your login secure.
Transactions
Deposits made through bKash or Rocket, balance withdrawals and any wallet adjustments are covered by these terms. The transaction records shown in your account area are the authoritative reference for your financial activity on the platform.
Site Content
The game catalog — including titles from studios such as Microgaming, Habanero and CQ9 — is made available subject to these terms. We may adjust catalog availability, game access or lobby layout at any time without prior notice.
Third-Party Services
Payment processors like bKash and Rocket operate under their own separate terms and conditions. We are not responsible for their policies or any service interruptions on their side. Check their published terms directly for payment-side obligations.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These Terms & Conditions are not one-sided. You have practical actions available to you as an account holder, and we are obliged to support them. You can request a copy of your account transaction history at any time by navigating to the transaction log inside your signed-in dashboard — every bKash deposit, Rocket payment and withdrawal is recorded there with a date and reference. If any account detail such as your registered name, contact number or linked wallet information is incorrect, you can raise a correction request through our support channel. We do not make identity or wallet changes without confirming them with you first, so the process requires your verification. If you believe a term has been applied incorrectly to your account — for example, a transaction was declined or a balance was adjusted without explanation — you have the right to raise a formal query. We will respond through the same support route you used. Account closure is also your right: you may request this at any time, and we will process the request after confirming your identity and settling any outstanding balance.
Review Transaction Records
Open the transaction log in your signed-in account to see a full history of deposits, withdrawals and adjustments. Every bKash and Rocket transaction carries a reference number you can use when raising a query.
Correct Account Details
Contact support to update your registered information. Changes to your linked mobile wallet — bKash or Rocket — require identity confirmation before they take effect.
Raise a Policy Query
If a term seems to have been applied incorrectly, write to us through the support routes on this page. Include your account reference and a description of the issue so we can locate the relevant record quickly.
Request Account Closure
You may close your 111bef account at any time by contacting support. We will confirm your identity and clear any pending balance before the account is deactivated.
CONTACT OUR TEAM
How to Reach Us About These Terms
If you have a question about how a specific term applies to your account, the routes below are the ones we actually monitor. Use the channel that matches how you prefer to communicate, and include your account reference in the first message so we can pull up your record without a back-and-forth.
Live Chat
Start a live chat session from the support icon visible on the platform. This is the fastest route for questions about active transactions — bKash deposits, Rocket withdrawals or account access issues that need same-session attention.
Email Support
Send a detailed written query to our support email address listed in the Contact section of your account area. Email works well for formal policy questions where you want a written response you can keep for your records.
Help Centre
The help centre in your account area contains published answers to common terms questions — covering topics like account closure, transaction records and wallet verification. Check there first before opening a new support ticket.
HOW WE HANDLE YOUR DATA
Our Obligations Under These Terms
Holding an account with us means we hold certain information about you. These Terms & Conditions set out what we do with it and what you can expect from us in terms of account security, data retention and communication. We do not share your personal account data or wallet details with third parties except where required to process a transaction — for example, passing your bKash or Rocket wallet reference to the payment processor to complete a deposit. Account security is your responsibility on the login side, but we apply session controls on our side to reduce the risk of unauthorised access. If you suspect your account has been accessed without your permission, contact support immediately using the live chat route.
Data Retention
We keep account and transaction records for as long as required by applicable law and our internal compliance obligations. You can request a summary of the data we hold about you by contacting support with your account reference.
Cookie Use
We use cookies to keep your session active across pages and remember your account preferences. Cookie settings can be adjusted through your browser. Disabling essential cookies may affect account functionality including wallet access.
Account Security
You are responsible for your login credentials. We recommend you do not share your password and that you use the account area to review active sessions. If you notice unfamiliar activity, use the support chat to flag it immediately.
Policy Change Requests
If you wish to request a change to how we process your data, or to formally object to a specific use, contact us by email with your account reference. We will respond in line with applicable Bangladesh data handling obligations.
TERMS FAQ
Common Questions About These Terms
These are the questions we receive most often about the Terms & Conditions — covering what happens when terms change, how transactions are handled under the policy, and what your options are if something goes wrong.
Where can I find the current version of the Terms & Conditions?
The current version is always published in your signed-in account area under the policy or legal section. If you are not yet logged in, you can access it from the footer link on any page of the platform.
Do these terms apply to my bKash and Rocket deposits?
Yes. Every transaction you make through bKash or Rocket is governed by these Terms & Conditions on our side. The payment processors also have their own separate terms, which you should review on their respective platforms.
What happens if the terms are updated after I have registered?
We publish updates in your account area before they take effect. Continuing to use the platform after a change is posted means you accept the revised terms. If you do not agree with an update, you can request account closure through support.
Can I use 111bef if local law in Bangladesh restricts online gaming?
Access and eligibility depend entirely on your local law and the eligible regions we serve. We do not make legal determinations on your behalf. You are responsible for checking whether using the platform is permitted under the law that applies to you.
How do I dispute a transaction that I think was handled incorrectly?
Open your transaction log in the account area and locate the reference number for the disputed entry. Then contact support via live chat or email with that reference. We will review the record and respond through the same channel you used.
Can I request a copy of all the data 111bef holds about my account?
Yes. Send a written request to our support email with your account reference and a clear description of what you need. We will compile the relevant records and respond in line with applicable data handling obligations under Bangladesh law.
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